General Frequently Asked Questions for All Certificates/Vouchers
Q: Can I get help with my questions?
A: To promptly receive our assistance, kindly finalize the registration process at your earliest convenience. Upon completion, your account's message center will be enabled for processing any requests.
Q: Do I need to Activate/Register my Voucher/Certificate first?
A: Yes, registration is required. This simple process allows us to gather the necessary information to effectively assist with your reservation requests. Upon registration completion, your details will start the booking process. We will communicate by text, email or phone to keep you informed of the booking status. Your account's message center will be enabled after registration for processing any requests.
Q: What is the difference between a Voucher/Certificate Number and a Voucher/Certificate Code?
A: We provide many different types of rewards and offers, often referred to as vouchers or certificates. For purposes of activating and registering, the terms "voucher" and "certificate" are interchangeable. Some are printed and some are digital. Both of these formats can have one or the other of two different types of numbers described below.
One is a long "Voucher Number" (combination of letters and numbers) that looks something like "SAMPLE123456" or "SAMPLE-123456". The other method uses a separate "Voucher Code" along with a separate numeric only "Voucher Number". An example of this would be Voucher Code "SAMPLE" and Voucher Number "123456".
To contact us or register please locate the number on your Voucher/Certificate and use the format contained on it.
Q: What is the difference between a Voucher/Certificate Number and a Voucher/Certificate Code?
A: We provide many different types of rewards and offers, often referred to as vouchers or certificates. For purposes of activating and registering, the terms "voucher" and "certificate" are interchangeable. Some are printed and some are digital. Both of these formats can have one or the other of two different types of numbers described below.
One is a long "Voucher Number" (combination of letters and numbers) that looks something like "SAMPLE123456" or "SAMPLE-123456". The other method uses a separate "Voucher Code" along with a separate numeric only "Voucher Number". An example of this would be Voucher Code "SAMPLE" and Voucher Number "123456".
To contact us or register please locate the number on your Voucher/Certificate and use the format contained on it.
Contacting Us
All owners of one of our certificates/vouchers may contact us using the convenience of our on-line system at any time. A helpful customer service representative will usually respond to you within one business day. The number on your printed or digital voucher will be required for all inquiries.
If you have already registered your certificte/voucher, please log in and use the "Message Center" option in the "Your Account" section of the site. This is the best way to get your question to the specialist who will best be able to answer your question.
Before submitting a question, for your convenience, please be sure to review all of the FAQ's above. Many questions are already answered there.
If you have not already registered your certificate/voucher, please do so now. There will be more information abailable to you about the specific priviliges and procedures of your certificate/vocucher available to you after completing the registration.
If you are having any difficulty activating/registering your certificate/voucher, please first review the FAQ's above and the 'Helpful Info for Registering' on the Register page and then use the form below to send us a description of the problem so we may best assist you.
Please note: All fields must be filled in to submit a message/question.
OR
Your e-mail addressÂ
Confirm e-mail addressÂ
Mobile Phone Country
MOBILE/CELL Telephone Number
Subject:
Note: this should be used for questions about activating/registering ONLY.
For all other questions please log in and use the Message Center.
Your Question
I have read and understand the FAQ's, my question is not answered here, and I am unable to register my certificate/voucher.