General Frequently Asked Questions for All Certificates/Vouchers
Q: Do I have to register?
A: Please complete your registration via our online portal. For further inquiries, kindly utilize the message center to communicate with our travel specialists.
Q: When will the voucher expire?
A: Please be advised that certain vouchers are valid for one year from the date of issuance, while others are subject to a fixed expiration date, such as December 31, 2026. We recommend reviewing your specific voucher to ascertain the applicable terms.
Q: Do I have to pay anything?
A: The utilization of this voucher is subject to specific terms and conditions. Certain vouchers may require a security deposit upon redemption, while others necessitate the payment of applicable taxes and upgrades during the reservation process. Additional expenses, such as resort fees and parking charges, may be payable directly to the hotel. Please consult the comprehensive terms and conditions associated with your specific voucher to ascertain your financial obligations.
Q: Can I give this to someone?
A: Each voucher possesses unique characteristics. Kindly review the voucher's stipulations regarding transferability. Or send a inquiry to the message center.
Contacting Us
All owners of one of our certificates/vouchers may contact us using the convenience of our on-line system at any time. A helpful customer service representative will usually respond to you within one business day. The number on your printed or digital voucher will be required for all inquiries.
If you have already registered your certificte/voucher, please log in and use the "Message Center" option in the "Your Account" section of the site. This is the best way to get your question to the specialist who will best be able to answer your question.
Before submitting a question, for your convenience, please be sure to review all of the FAQ's above. Many questions are already answered there.
If you have not already registered your certificate/voucher, please do so now. There will be more information abailable to you about the specific priviliges and procedures of your certificate/vocucher available to you after completing the registration.
If you are having any difficulty activating/registering your certificate/voucher, please first review the FAQ's above and the 'Helpful Info for Registering' on the Register page and then use the form below to send us a description of the problem so we may best assist you.
Please note: All fields must be filled in to submit a message/question.
OR
Your e-mail addressÂ
Confirm e-mail addressÂ
Mobile Phone Country
MOBILE/CELL Telephone Number
Subject:
Note: this should be used for questions about activating/registering ONLY.
For all other questions please log in and use the Message Center.
Your Question
I have read and understand the FAQ's, my question is not answered here, or, I am unable to register my certificate/voucher.